Common questions about your account, billing, users, and data. Each answer links to the full guide.
Login and security
How do I reset my password?
How do I set up two-factor authentication or Google SSO?
See Logging In With 2 Factor Authentication (2FA) and Using Google Single Sign On (SSO).
Billing and plans
How do I change my plan or switch between monthly and annual?
See Changing Your Subscription Plan Type and/or Length, Switching From a Monthly Subscription to an Annual Subscription, and Switching From an Annual Subscription to a Monthly Subscription.
How do I update billing details or view invoices?
See Editing Your Billing Details, Adding a Payment Method, and Viewing and Downloading Payment Invoices.
How do I cancel, and what happens when I do?
See How Do I Cancel My Subscription? and What Happens When I Cancel My Subscription?.
What happens if I exceed my traffic limit?
How do I reactivate a suspended account?
Users and clients
How do user roles and permissions work?
See User Role Permissions and Working with Users.
How do I work with clients?
See Working with Clients.
How do I change the account owner?
See How Do I Change the Account Owner of my Unbounce Account?.
Data and compliance
How do I get Unbounce’s Data Processing Agreement?
See How Can I Get Access to Unbounce’s Data Processing Agreement?.
Does Unbounce support accessibility and cookie compliance?
See Accessibility and Compliance Support in the Unbounce Classic Landing Page Builder and Adding a Cookie Banner to Unbounce.