Deleting Your Leads

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Warning

Deleting leads in Unbounce is a permanent action and cannot be reversed. Deleted leads are permanently deleted from Unbounce's database and cannot be recovered after the fact.

Deleting Individual Leads From a Page

Individual leads can be deleted from a page via the "view leads" table accessed from the page overview screen for a specific page. 

Multiple leads can be deleted in a single action by checking the box to the left on more than one lead.

delete_leads_.png

After clicking the delete button in the top right corner a modal will display asking you to confirm the deletion of the selected lead(s). Please be aware that once the lead deletion is confirmed it is irreversible. Deleted leads are permanently removed from Unbounce's database and cannot be recovered. 

Notes

  • Leads can only be deleted by the account owner and not by a user on the account.

Mass Deleting Leads/Deleting All Leads From the Same Email

You may still need to reach out to our support team if you need a large amount or multiple leads across varying pages deleted. An example would be the need to remove any leads associated with a specific email address due to a request to be forgotten. 

You can have leads deleted for specific pages, clients, or a date range by using one of the template options included below! Each template is a little different based on your specific needs. Please review these thoroughly before choosing the appropriate template for your request.

Note

Before we permanently delete your lead data, the Support Team must verify ownership of the Unbounce account. Please send this information from an email address associated with the account (the email that has been invited as a User or the account owner email).

In your request please also provide:

  1. either the last 4 digits of the credit card associated with the account, or
    your PayPal Billing Agreement Number (BAN), which can be found in your PayPal account (check out Confirming PayPal Account Ownership on how to find the Billing Agreement Number)
  2. the account billing address
  1. Copy and paste the appropriate template into an email addressed to the Unbounce Support team (support@unbounce.com). Tip: You can also use the Help button in the bottom right instead of opening your email.
  2. Complete the details outlined in the chosen template!

  

Use this template to delete ALL leads submitted within a Client/Sub-Account:

Dear Support,

Please permanently delete all leads submitted to pages belonging to the following Client/Sub-Accounts(s).

  • Client name:
  • Client name:
  • Client name:
  • Client name:
  • Client name:

Delete all leads submitted within this time range (include only if applicable):

The Unbounce account Owner email address is:

The PayPal Billing Agreement Number, or last 4 digits of the credit card associated with the account is:

The account billing address is:

 

Use this template to delete ALL leads within an Account:

Dear Support,

Please permanently delete all leads in my Accounts(s).

  • Account Owner email address:

Delete all leads submitted within this time range (include only if applicable):

The PayPal Billing Agreement Number, or last 4 digits of the credit card associated with the account is:

The account billing address is:

 

We'll reply to your request (within 30 days) to confirm the leads have been permanently removed!


 

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