How Do I Contact the Support Team?

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Our friendly Support team is always happy to help you with any questions that you may have!

To reach out to Support within the Unbounce platform to start a live chat, follow these steps: 

  1.  Click the Question Mark in the top right corner of Unbounce, and select Contact Us from the drop-down menu:helpchatscreenshot.png
  2. A chat window will appear in the bottom right corner.
  3. Type in your question, and our Answerbot will present you with some support articles from our Help Center
  4. If none of the options presented help, click the Get in touch button. You’ll be given two options:
  • Live Chat: you’ll be connected to our chat queue, and our next available support team member will join you at the earliest availability.
    • Using our live chat is the most effective way of getting Unbounce support! Through live chat, our support team can help you with screenshots and screencast videos to make the troubleshooting process a smooth & effortless experience. 
  • Leave a Message: Your message will be submitted to our ticket queue, and a member of our support team will reach out to you by email to help you with your issue. 

If you’re calling after hours and out of our availability, the live chat option won’t be available; please leave a message or email us.

Note:

Are you currently evaluating Unbounce and want to hear more about our different pricing options? Please contact our sales team at sales@unbounce.com.

Our Availability

Monday-Friday: 1 AM to 8 PM PST - phone, live chat, and email support. 

Saturday-Sunday: 9 AM to 9 PM PST - email only.

Note:

You may experience slight delays in response times outside of normal weekday support hours.  

Our Contact Info

You can submit a ticket to our Support team at any time, or contact us by phone:

globe.jpg Worldwide: +1 604 484 1354

phone.jpg North America (Toll-Free): +1 888 515 9161

australia_flag.png Australia: +61 1800 861 218

uk_flag.png UK: +44 808 178 0202

germany_flag.png Germany: +49 800 505 2740


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