Setting Up Your CNAME with GoDaddy

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Note

These are the manual instructions for connecting your GoDaddy domain with Unbounce.
To connect your GoDaddy domain automatically instead, check out Connecting Your Domain to Unbounce.


How to Add a CNAME to Your Subdomain/Root Domain

  1. Check out "Add a CNAME Record" for GoDaddy's instructions on how to add a CNAME record.
  2. In the "Type" drop-down menu, select "CNAME"
  3. In the "Host" field, enter the subdomain to which the CNAME applies
    • For example, you'd enter "try" if you're using "try.mysite.com" or "www" if you're using the root domain
  4. In the "Points To" field, enter "unbouncepages.com"
  5. Leave the "TTL" field as "1 Hour"
  6. Click Save to update the changes you've made
    • Changes can take up to 48 hours to propagate, but once they do you'll be able to publish pages to your desired domain
    • When your domain is ready to be used, it will be marked in your Unbounce account as "Working" under "Domains"

For more information, check out the link below:

GoDaddy's support resources for managing your DNS


How to Set Up Your Naked Domain 

If you're using a root domain (like "www.mysite.com") you might want to set up the naked domain, so that visitors who don't add the "www" will still be directed to your landing pages. To do that, you'll need to set up an A Record in GoDaddy:

  1. Log in to your GoDaddy Account and navigate to "MyProducts"
  2. Click the + button to view the list of domains registered under this GoDaddy account
    1. Click "Manage" from the MyProducts page
    2. Select the Gear menu and choose "Manage DNS"

    • If you only have one domain registered under this GoDaddy account:
  3. Find the domain you want to use with Unbounce and click "Manage DNS"
  4. On the Records page, click "Add" to add a new record
  5. Under "Type", select "A" 
  6. In the "Host" field, enter the host name to which the A Record applies (your root domain without the "www")
    • For example, you'd enter "mysite.com" if your root domain is "www.mysite.com"
  7. Under "Points To", enter 54.84.104.245 
  8. Leave the "TTL" field as "1 Hour"
  9. Click Save to update the changes you've made
    • Changes can take up to 48 hours to propagate, butonce they do you'll be able to publish pages to your desired domain
    • When your domain is ready to be used, it will be marked in your Unbounce account as "Working" under "Domains"

For your next steps, check out: Mapping Your Landing Page Domain (CNAME Records)

For more information, check out the link below:

GoDaddy's support resources for managing your DNS


Troubleshooting

Zone File Error

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If there are any errors when you try to save your zone file, GoDaddy will show a message explaining the errors. You'll usually see this if you're trying to create a CNAME record for a sub-domain (host) that already has an existing A Record. More often than not, it's when you try to create a CNAME record for your "www" subdomain. 

To fix this up, delete the A Record for your "www" subdomain then create the CNAME record as outlined above. 

If you've followed these steps and are still experiencing difficulties with your custom domain, take a screenshot of your current DNS setup and contact Unbounce Support using the Help widget.


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