Billing

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Adding A Payment Method

Note

Unbounce currently accepts online payments through Visa, Mastercard, American Express, and PayPal. At this time, Visa Debit cards are not supported.

Manual payments will be accepted for select 2017 pricing plans at the discretion of our Billing Team. 

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
  2. Click Account Overview from the menu on the far left.
    Click_Account_Overview-2.png
  3. Click "Billing".
    Click_Billing.png
  4. Click the "Add Billing Information" button at the bottom right.
    Click_Add_Billing_Information.png
  5. Enter your billing name and address information, and scroll down.
  6. If you'd like to use PayPal as your payment method, click the "PayPal" button and follow the prompts to connect your PayPal account.
    Click_PayPal_Button.png
    If you'd like to use a credit card as your payment method, enter your credit card information. Unbounce currently accepts online payments through Visa, Mastercard, and American Express. At this time, Visa Debit cards are not supported. 
  7. Click "Save".

    Note that if you receive the below error message after entering your credit card information and clicking "Save", it doesn't necessarily mean your credit card number was incorrect: This message will display no matter what credit card information could not be successfully processed by our system (incorrect credit card number, expiry date, security code, name or billing address registered to credit card, insufficient funds, etc.). 

    Wrong_Credit_Card_Information.png

    If you need help identifying the problem with your billing information, contact our Support team and they'll be able to help you out!

Confirming PayPal Account Ownership

If PayPal is your payment method of choice for your Unbounce subscription and you ask our Customer Success team to make account changes on your behalf (like upgrades, downgrades, cancellations, purchasing/removing add-ons, etc.), you'll need to provide your PayPal Billing Agreement Number (BAN) to confirm your ownership of the PayPal account.

Follow these steps to find your BAN in Unbounce (if you don't have access to your Unbounce account at the moment, scroll down for steps to find your BAN in PayPal):

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
  2. Click Account Overview from the menu on the far left.
    Click_Account_Overview-1.png
  3. Click "Billing".
    Click_Billing__1_.png
  4. You'll find your BAN listed as "Billing ID" in the Billing Information section.
    BAN_in_Billing_Section.png

Follow these steps to find your BAN in PayPal:

  1. Log in to your PayPal account.
  2. Click the Settings cog.
  3. Select "Payments".
  4. Click "Manage Preapproved Payments".
  5. Select "Unbounce".
  6. Note the Billing Agreement Number so you can provide it to our Customer Success team.

Upgrading/Downgrading Your Account

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
  2. Click Account Overview from the menu on the far left.
    Click_Account_Overview-3.png
  3. Click "Change Subscription Plan".
    Click_Change_Subscription_Plan.png
  4. Select the subscription to which you'd like to switch by clicking the big orange (upgrade) or gray (downgrade) button at either the top or bottom of the plan's list of attributes, and follow the instructions.
    Select_Subscription.gif

When you upgrade your account, you will have immediate access to the upgraded plan's new features. You will also immediately be charged the pro-rated difference between the two plans.

When you downgrade your account, you will still have access to your previous plan's features until the end of your current billing cycle (whether it's an annual or monthly plan), when your new plan and payment amount will automatically take effect.

When upgrading or downgrading your account, your billing cycle will not change. So for example, if you upgrade your annual plan in January 2019 and it is set to expire in June 2019, you would be charged the pro-rated difference between the two plans and keep the same renewal date of June 2019.


Switching Between Monthly/Annual Payments

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
  2. Click Account Overview from the menu on the far left.

  3. Click "Change Subscription Plan".
    Click_Change_Subscription_Plan.png
  4. Click the "Annual/Monthly" toggle button to select the subscription frequency to which you'd like to switch. Then click the "Get Monthly..." button that will appear where your "Current Plan" button used to be. 
    Confirm_Annual_Monthly.gif
  5. Click the "Pay $... per month" button at the bottom right of the screen to confirm your change.
  6. Note that your subscription plan status will display at the top of your screen from the Billing section of your account.


Cancelling Your Account

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
  2. Click "Account Overview" from the menu on the far left.

  3. Select "Subscriptions" from the Account Overview menu.

  4. Click the "Cancel My Plan" button on the bottom right corner of the screen.
    Click_Cancel_My_Plan_Button.png
  5. Click the "Continue to Next Page" button.
  6. Feel free to review the clients (including their content and add-ons), Popups, and professional features that will be removed from your account at your next renewal date/billing cycle upon the cancellation of your subscription, and click "Continue to Next Page" to proceed.

  7. Feel free to fill out our feedback form if you would like (we love feedback and opportunities to make our product better for our customers!), and click "Cancel My Plan".

Note

After you cancel your Unbounce account you will continue to have access to the paid features of your plan until the end of your billing cycle.


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