Resetting or Changing Your Password

This article will explain how to log into your Unbounce account if you're running into issues. 

Before you decide to reset your Unbounce password, do double-check the following:

• Is the caps-lock enabled on your keyboard?
• Are you using the correct email address?
• Is your email address spelled correctly?
• Is there a password auto-fill enabled in your browser, password inputting login credentials from another platform?

See the steps in this article to learn how to reset your password for Classic Unbounce (which includes Smart Builder, our Classic Builder, and popups, and sticky bars).

Resetting Your Password for Classic Unbounce

Have trouble logging in to access your landing pages (Smart Builder, Classic Builder, popups, and sticky bars? See these steps to reset your password and get access again.  

1. From the Conversion Intelligence ™ Platform login page, select Smart Builder & Classic Builder. A new page will appear.
    
2. Click Forgot Password?:
   
3. Enter your email address in the field provided & and click the Send Reset Instructions:
   
   • If you're having trouble remembering the email address associated with your Unbounce account, contact our Support Team, and they'll be happy to investigate.
4. In a few moments, you will receive an email from Unbounce titled Reset Your Unbounce Password. Be sure to check your junk and spam folders as well.  
5. Within the email, click the button titled Choose a New Password to begin the password reset steps:
   
6. Enter your new password within the fields provided: 
   • Learn more about password strengths towards the end of this documentation. 
     
      
7. Click Change my password to save the changes.
8. Navigate back to the Sign-in page, and log in with your email address and new password.