Working with Clients & Users


Working with Clients

Clients allows you to separately manage your clients and projects in Unbounce. A Client is essentially a folder where your pages, users, and domains are kept separate from your other clients. When you invite Users, you specify which Client they can access which keeps your other Clients and landing pages private.

As you can see below, this user has access to four different Clients: Pura-vida, Gastown Realty, Orca Tours, and Happy Bungee.


In order to organize clients and users in your Unbounce, you will require a Premium or up account. To add and manage your clients navigate to your Manage Account page by accessing the dropdown menu when you click your name in the top right of the Unbounce interface.

Click the Manage Add-Ons tab on the left - here you'll find a list of your Clients and a quick overview of their details including Users, Pages, and Custom Domains.

To add a new Client click the green button in the upper right. You can also delete a Client using the Delete button, and archive or edit it (including the name) from the gear dropdown.

To restore an archived client click the Manage Add-Ons tab on the left - here you'll find a list of Active and Archived clients. Switch to the Archived view and click on the gear icon beside the client you would like to restore. It is not currently possible to restore deleted clients.

To exit the Manage Account page, use the context switcher on the top left of the window and click "Clients" and then navigate back to your chosen Client.

Editing, Archiving or Deleting Clients

  1. Log in to Unbounce.
  2. Click your name in the top right, and select My Account. 
  3. Click Manage Add-Ons on the left.
  4. Click the Clients.
  5. Access the Cog Menu (cog_menu.png) next to the appropriate Client.
  6. Select the option (Edit or Archive)

Restoring an Archived Client

  1. Under Clients, select Archived.
  2. Access the Cog Menu (cog_menu.png) next to the appropriate Client.
  3. Select Restore.

Working with Users

There are three types of Unbounce users:

  1. Viewers can view all published and unpublished pages/Popups including stats, view leads, but they can't make any changes to the pages. This is a great option for allowing users to preview your pages.
  2. Authors can do everything Viewers can do, plus they can edit and manage pages/Popups. They have access to the pages and settings of the Client you're working in, but not Users, Domains, or billing information. (Note: Authors can add/edit Users and Domains on 2017 plans and above.)
  3. Owner/Administrators can do everything Authors can do, plus they can edit and manage Users, Domains, and billing information in a particular Client.

Adding a New User to a Client

Follow these steps to add a new user to a client (note that only owners and administrators can do this):

      1. Select the "Users" tab on the left side of the Builder and click the "Add a User" button.
      2. Enter the email address for your new user, select a role ("Admin", "Author", or "Viewer"), and click "Add User".
      3. Your new user will receive an email inviting them to join your client, and invitations will show under the "Pending Invitations" tab until they've been accepted or declined, at which time their email will show under "Active Users" or "Declined Invitations".
      4. Click the Gear menu on the right to re-send or cancel an invitation.

Modifying a User

Follow these steps to modify a user's status within a client (note that only owners and administrators can do this):

      1. Select the "Users" tab on the left side of the Builder to view your Active Users.
      2. Select the cog to the right of the user's name and "Change Role".
      3. Select the role you wish your user to have and click "Change Role".

Removing a User


Only Owners and Administrators can remove a user.

Follow these steps to remove a user from a client.

  1. Click "Users" from the left sidebar.
  2. Select the Gear icon next to the user you would like to remove, and choose "Remove from Client" from the drop-down menu.

Removing an Admin

  1. Click your name in the top right corner, and then select "My Account".
  2. Select "Manage Add-ons" on the left side of the app, then select "Users" underneath.
  3. Select "Remove User" to remove the Administrator, or select the Gear icon and "Revoke Admin Privileges" to assign Author privileges to the user. 

Generating a Traffic Usage Report

This feature is available for all Pro and 2017 plans.

The Traffic Usage Report feature allows you to quickly and easily get an idea of how much traffic each of your clients are generating in the form of one slick, ready-to-go report you can send to clients or stakeholders.

      1. Log in to Unbounce.
      2. Click Get Traffic Usage Report.

      3. Select the "Choose a Date Range:" drop-down menu to designate your desired date range.

      4. Click "Last 30 Days", "Last 60 Days", or "Last 90 Days" to select a pre-defined date range.
      5. Select "Custom Date Range" and type or select your desired date range to enter a specific date range other than 30, 60, or 90 days (90 days is the maximum date range).
      6. Verify the email address to which you would like your traffic usage report to be sent and update it if necessary.
      7. Select "Email Traffic Reports CSV" to send your report directly to your email address.
      8. Success! You will have a traffic usage report, similar to the one shown below, in your email inbox in no time.


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