Managing Your Account

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Signing In with your Account Email Address

  1. Go to www.unbounce.com and click "Log In".
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  2. Enter the email address associated with your Unbounce account along with your account password.
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  3. You may wish to select the “Remember this browser for 14 days” option to remain logged in to your Unbounce account (and bypass two-factor authentication) on the computer you're presently using (but not when you log in from other computers) for the next 14 days.
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  4. Click "Sign In" and start building!
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Forgot your password? We got you. Check out Resetting Your Password below to get back on track.


Signing In with your Gmail Email Address

  1. Go to www.unbounce.com and click "Log In".
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  2. Click "G+ Sign In with Google".
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  3. Choose an account (or click "Use another account" to log in with an account not shown on your screen).
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  4. If this is your first time signing in with your Gmail email address, you'll need to check your email and click the confirmation link in the email you receive from us as a last step.
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  5. That's it! Happy building.

Editing Your Profile

To access your profile, click your name/profile picture on the top right of the Unbounce Builder and select "Your Profile".
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To edit your profile picture, click "Edit at Gravatar.com".
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To change your password, click the "Change Password" button.
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To change your full name and/or email address, click the "Edit Profile" button.
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Adding A Payment Method

Note

Unbounce currently accepts online payments through Visa, Mastercard, American Express, and PayPal. At this time, Visa Debit cards are not supported.

Manual payments will be accepted for select 2017 pricing plans at the discretion of our Billing Team. 

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
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  2. Click Account Overview from the menu on the far left.
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  3. Click "Billing".
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  4. Click the "Add Billing Information" button at the bottom right.
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  5. Enter your billing name and address information, and scroll down.
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  6. If you'd like to use PayPal as your payment method, click the "PayPal" button and follow the prompts to connect your PayPal account.
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    If you'd like to use a credit card as your payment method, enter your credit card information. Unbounce currently accepts online payments through Visa, Mastercard, and American Express. At this time, Visa Debit cards are not supported. 
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  7. Click "Save".
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    Note that if you receive the below error message after entering your credit card information and clicking "Save", it doesn't necessarily mean your credit card number was incorrect: This message will display no matter what credit card information could not be successfully processed by our system (incorrect credit card number, expiry date, security code, name or billing address registered to credit card, insufficient funds, etc.). 

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    If you need help identifying the problem with your billing information, contact our Support team and they'll be able to help you out!

Confirming PayPal Account Ownership

If PayPal is your payment method of choice for your Unbounce subscription and you ask our Customer Success team to make account changes on your behalf (like upgrades, downgrades, cancellations, purchasing/removing add-ons, etc.), you'll need to provide your PayPal Billing Agreement Number (BAN) to confirm your ownership of the PayPal account.

Follow these steps to find your BAN in Unbounce (if you don't have access to your Unbounce account at the moment, scroll down for steps to find your BAN in PayPal):

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
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  2. Click Account Overview from the menu on the far left.
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  3. Click "Billing".
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  4. You'll find your BAN listed as "Billing ID" in the Billing Information section.
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Follow these steps to find your BAN in PayPal:

  1. Log in to your PayPal account.
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  2. Click the Settings cog.
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  3. Select "Payments".
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  4. Click "Manage Preapproved Payments".
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  5. Select "Unbounce".
  6. Note the Billing Agreement Number so you can provide it to our Customer Success team.

Understanding Account Limits

Client Limits

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If you reach your client limit, you won't be able to add any more clients until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

Page Limits

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If you reach your page limit, you won't be able to add any more pages until you either un-publish at least one page, upgrade your plan by visiting your Account Overview page and clicking "Subscriptions", or purchase a Page Pack ($50/month for 50 published pages) by visiting your Account Overview page and clicking "Manage Page Packs" (as shown below).

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When you add a Page Pack, the charges will be prorated. If you choose to remove a Page Pack before your next renewal date, we will process the refund as credit on your next invoice.

Popup Limits

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If you reach your Popup limit, you won't be able to add any more Popups until you un-publish at least one Popup or upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

Traffic Limits

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If you reach your traffic limit, your Traffic Meter will stop tracking your traffic until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

Domain Limits

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If you reach your domain limit (only applicable to free plans as all paid plans offer unlimited domains), you won't be able to add any more domains until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

User Limits

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If you reach your user limit (only applicable to free plans as all paid plans offer unlimited users), you won't be able to add any more users until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".


Upgrading/Downgrading Your Account

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
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  2. Click Account Overview from the menu on the far left.
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  3. Click "Change Subscription Plan".
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  4. Select the subscription to which you'd like to switch by clicking the big orange (upgrade) or gray (downgrade) button at either the top or bottom of the plan's list of attributes, and follow the instructions.
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When you upgrade your account, you will have immediate access to the upgraded plan's new features. You will also immediately be charged the pro-rated difference between the two plans.

When you downgrade your account, you will still have access to your previous plan's features until the end of your current billing cycle (whether it's an annual or monthly plan), when your new plan and payment amount will automatically take effect.

When upgrading or downgrading your account, your billing cycle will not change. So for example, if you upgrade your annual plan in January 2019 and it is set to expire in June 2019, you would be charged the pro-rated difference between the two plans and keep the same renewal date of June 2019.


Switching Between Monthly/Annual Payments

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
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  2. Click Account Overview from the menu on the far left.
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  3. Click "Change Subscription Plan".
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  4. Click the "Annual/Monthly" toggle button to select the subscription frequency to which you'd like to switch. Then click the "Get Monthly..." button that will appear where your "Current Plan" button used to be. 
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  5. Click the "Pay $... per month" button at the bottom right of the screen to confirm your change.
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  6. Note that your subscription plan status will display at the top of your screen from the Billing section of your account.
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Cancelling Your Account

  1. Click your name in the top right corner of the Unbounce Builder and select "My Account".
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  2. Click "Account Overview" from the menu on the far left.
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  3. Select "Subscriptions" from the Account Overview menu.
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  4. Click the "Cancel My Plan" button on the bottom right corner of the screen.
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  5. Click the "Continue to Next Page" button.

  6. Feel free to review the clients (including their content and add-ons), Popups, and professional features that will be removed from your account at your next renewal date/billing cycle upon the cancellation of your subscription, and click "Continue to Next Page" to proceed.
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  7. Feel free to fill out our feedback form if you would like (we love feedback and opportunities to make our product better for our customers!), and click "Cancel My Plan".

After you cancel your Unbounce account you will continue to have access to the paid features of your plan until the end of your billing cycle. 


Unlocking Your Account

If you enter your password incorrectly too many times in a row within 48 hours, your Unbounce account will become locked for 24 hours as a security precaution to protect against unauthorized login attempts.

To regain access to your Unbounce account after it has been locked, follow the steps in "Resetting Your Password".

Without resetting your password, you will be able to log in to your Unbounce account as normal after 24 hours have passed.


Resetting Your Password

Passwords are tricky. If you forget yours, follow these steps to reset your password: 

  1. From the Log In pageclick "Forgot Password?".
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  2. Enter the email address associated with your Unbounce account and click "Send reset instructions". If you can't remember the email address associated with your Unbounce account, contact our fabulous Support team and they'll be able to investigate for you.
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  3. Check your inbox for an email entitled "Reset your Unbounce password", and click the "Choose a new password" button within the email.
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    The "Choose a new password" button link will not expire, but please note that each button link is only valid for one password reset (so once you reset your password, the button link will expire.) If you request a new password reset without having used the first one, the first button link will expire and only the most recently requested button link will remain valid.

  4. Enter and confirm your new password, and click "Change my password". See "Strengthening Your Password" for details on your account password strength requirements.
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  5. You're done!
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Strengthening Your Password

When you choose your Unbounce account password for the first time, or update your password from within the Builder (see "Editing/Viewing Your Account Information"), our password strength meter will grade your password as you type it in:

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There are five possible password strength levels, and your password needs to rank at least a Level Three/Yellow ("Less risky, we'll take it") on the password strength meter to be accepted by our system.
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How to Strengthen Your Password:

  • Increase the length.
  • Add numbers, symbols, or upper and lower case letters.
  • Use unique words.
  • Make sure not to use part of your name, email, or mailing address.

Working With Two-Factor Authentication

This feature is available for all Enterprise and up plans. 

When it comes to your online security, you can never be too careful.

Two-Factor Authentication (also known as 2FA) adds an extra layer of protection to your Unbounce account by requiring extra verification via a third-party authentication app on your smartphone.

Why do we use an authentication app instead of SMS? Simply because it's more secure (as phone numbers can be spoofed).

Here's how you can enable Two-Factor Authentication on your Unbounce account:

  1. Click your name in the top right corner of the Unbounce Builder and select "Manage Account".
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  2. Click "Sign In & Security" from the menu on the left.
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  3. Click the "Set up Two Factor Authentication" button under the "Manage Authentications" section at the bottom.
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  4. Follow steps one, two, and three in the "Two Factor Authentication Set Up" window:
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    1. Download your preferred authenticator app to your phone (any will work). If you don't have a preferred app, we recommend using Google Authenticator.
    2. Use your app to take a photo of the QR code.
    3. Enter the 6-digit code provided by your app and then click the "Verify Code" button.
  5. Check that the "Set up Two Factor Authentication" button has been replaced with a "Revoke Access" button to confirm that the setup has been successful.
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  6. The next time you log out and log back in to your Unbounce account, you'll be prompted to enter the authentication code provided by your authenticator app.
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    If you select the “Remember this browser for 14 days” option while logging in to your Unbounce account, two-factor authentication will also be bypassed for the computer you’re presently using for the next 14 days (but not when you log in from other computers).

    You're done, and your account's security is that much closer to Fort Knox's!

 Glossary

Your Profile: where to edit your profile picture, change your name, email, email subscription preferences and password.
Manage Account: accessed by clicking your name on the top right of the the Unbounce app.


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