Account Settings


Signing Up For An Unbounce Account

  1. Go to Unbounce.com.
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  2. Click the "Start Free Trial" button.
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  3. On the Unbounce Pricing page, choose between the following two options:

    • Click “Start my Free 30 Day Trial” under the “Premium” or “Essential” column if you'd like full access to the Unbounce Platform for 30 days, free of charge. 

      There's no obligation to continue beyond your trial period, and your credit card won't be charged until your 31st day using Unbounce (for instructions on cancelling your trial, check out Cancelling/Downgrading Your Account).
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    • Click “Let’s Talk” under the “Enterprise” column if you'd like to sign up for a paid Enterprise account (free 30-day trials are unavailable for this plan).
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    Not sure what kind of account you'd like to try out? Check out the Unbounce pricing page for an outline of the pricing for each subscription level (and feel free to contact our lovely Support team if you have any questions).

  4. For Enterprise accounts: You're done for now! An Account Executive will be getting in touch with you shortly.

    For Premium and Essential Free Trial accounts: Continue setting up your Unbounce account and once you reach the screen below, check your inbox for your confirmation email.
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  5. Click the "Confirm your email address" button in your confirmation email. Your free 30 day trial will not begin until you confirm your email address.
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  6. Return to Unbounce.com and click "Log In" to start building!
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Editing Your Profile

To access your profile, click your name/profile picture on the top right of the Unbounce Builder and select "Your Profile".
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To edit your profile picture, click "Edit at Gravatar.com".
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To change your password, click the "Change Password" button.
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To change your full name and/or email address, click the "Edit Profile" button.
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Cancelling Or Downgrading Your Account

  1. Click your name in the top right corner of the Unbounce Builder and select "Manage Account".
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  2. Select Subscriptions from the Account Overview menu on the far left.
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  3. Click the "Cancel My Plan" button on the bottom right and follow the instructions.
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Confirming PayPal Account Ownership

If PayPal is your payment method of choice for your Unbounce subscription and you ask our Customer Success team to make account changes on your behalf (like upgrades, downgrades, cancellations, purchasing/removing add-ons, etc.), you'll need to provide your PayPal Billing Agreement Number (BAN) to confirm your ownership of the PayPal account.

Follow these steps to find your BAN in PayPal:

  1. Log in to your PayPal account.
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  2. Click the Settings cog.
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  3. Select "Payments".
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  4. Click "Manage Preapproved Payments".
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  5. Select "Unbounce".
  6. Copy and paste the Billing Agreement Number.

Understanding Account Limits

Client Limits

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If you reach your client limit, you won't be able to add any more clients until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

Page Limits

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If you reach your page limit, you won't be able to add any more pages until you either un-publish at least one page, upgrade your plan by visiting your Account Overview page and clicking "Subscriptions", or purchase a Page Pack ($50/month for 50 published pages) by visiting your Account Overview page and clicking "Manage Page Packs" (as shown below).

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When you add a Page Pack, the charges will be prorated. If you choose to remove a Page Pack before your next renewal date, we will process the refund as credit on your next invoice.

Convertable Limits

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If you reach your Convertable limit, you won't be able to add any more Convertables until you un-publish at least one Convertable or upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

Traffic Limits

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If you reach your traffic limit, your Traffic Meter will stop tracking your traffic until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

Domain Limits

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If you reach your domain limit (only applicable to free plans as all paid plans offer unlimited domains), you won't be able to add any more domains until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".

User Limits

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If you reach your user limit (only applicable to free plans as all paid plans offer unlimited users), you won't be able to add any more users until you upgrade your plan by visiting your Account Overview page and clicking "Subscriptions".


Unlocking Your Account

If you enter your password incorrectly too many times in a row within 48 hours, your Unbounce account will become locked for 24 hours as a security precaution to protect against unauthorized login attempts.

To regain access to your Unbounce account after it has been locked, follow the steps in "Resetting Your Password".

Without resetting your password, you will be able to log in to your Unbounce account as normal after 24 hours have passed.


Resetting Your Password

Passwords are tricky. If you forget yours, follow these steps to reset your password: 

  1. From the Log In pageclick "Forgot Password?".
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  2. Enter the email address associated with your Unbounce account and click "Send reset instructions". If you can't remember the email address associated with your Unbounce account, contact our fabulous Support team and they'll be able to investigate for you.
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  3. Check your inbox for an email entitled "Reset your Unbounce password", and click the "Choose a new password" button within the email.
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    The "Choose a new password" button link will not expire, but please note that each button link is only valid for one password reset (so once you reset your password, the button link will expire.) If you request a new password reset without having used the first one, the first button link will expire and only the most recently requested button link will remain valid.

  4. Enter and confirm your new password, and click "Change my password". See "Strengthening Your Password" for details on your account password strength requirements.
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  5. You're done!
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Strengthening Your Password

When you choose your Unbounce account password for the first time, or update your password from within the Builder (see "Editing/Viewing Your Account Information"), our password strength meter will grade your password as you type it in:

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There are five possible password strength levels, and your password needs to rank at least a Level Three/Yellow ("Less risky, we'll take it") on the password strength meter to be accepted by our system.
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How to Strengthen Your Password:

  • Increase the length.
  • Add numbers, symbols, or upper and lower case letters.
  • Use unique words.
  • Make sure not to use part of your name, email, or mailing address.

Working With Two-Factor Authentication

This feature is available for all Enterprise and up plans. 

When it comes to your online security, you can never be too careful.

Two-Factor Authentication (also known as 2FA) adds an extra layer of protection to your Unbounce account by requiring extra verification via a third-party authentication app on your smartphone.

Why do we use an authentication app instead of SMS? Simply because it's more secure (as phone numbers can be spoofed).

Here's how you can enable Two-Factor Authentication on your Unbounce account:

  1. Click your name in the top right corner of the Unbounce Builder and select "Manage Account".
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  2. Click "Sign In & Security" from the menu on the left.
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  3. Click the "Set up Two Factor Authentication" button under the "Manage Authentications" section at the bottom.
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  4. Follow steps one, two, and three in the "Two Factor Authentication Set Up" window:
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    1. Download your preferred authenticator app to your phone (any will work). If you don't have a preferred app, we recommend using Google Authenticator.
    2. Use your app to take a photo of the QR code.
    3. Enter the 6-digit code provided by your app and then click the "Verify Code" button.
  5. Check that the "Set up Two Factor Authentication" button has been replaced with a "Revoke Access" button to confirm that the setup has been successful.
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  6. The next time you log out and log back in to your Unbounce account, you'll be prompted to enter the authentication code provided by your authenticator app.
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    If you select the “Remember this browser for 14 days” option while logging in to your Unbounce account, two-factor authentication will also be bypassed for the computer you’re presently using for the next 14 days.

    You're done, and your account's security is that much closer to Fort Knox's!

Working With Audit Logs

This feature is available for all Enterprise and up plans. 

Have you ever found yourself wondering when a certain landing page/Convertable was published or deleted in your account, and who did it? You won't need Sherlock Holmes to crack this case: Audit Logs has got your back.

The Audit Logs feature is a detailed activity feed that keeps track of the following user actions (including when they happened, which user performed them, and on which client they were applied):

  • Creating, Modifying, Renaming, Saving, Publishing, Unpublishing, Deleting, or Copying a Page/Convertable.
  • Sending, Accepting, or Declining a User Invite.

Follow these steps to view, customize, and export your audit logs:

  1. Click your name/profile picture on the top right of the Unbounce Builder and select "Manage Account".
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  2. From the "Account Overview" menu on the left sidebar, click "Audit Log".
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  3. Check out your Audit Log: User actions will appear chronologically in UTC (Coordinated Universal Time) by default.
    View_Audit_Log.png
  4. You can click the Start Date/End Date boxes to only display user actions that fall within a certain a date range.
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  5. You can select a client from the "Filter By:" drop-down menu to only display user actions applied to a certain client.
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  6. Click the "Export .csv" button to export your audit logs to a .csv file, displayed with your selected date range and client filter, if applicable.
    Click_Export_CSV.png
  7. You're done!

Glossary

Your Profile: where to edit your profile picture, change your name, email, email subscription preferences and password.
Manage Account: accessed by clicking your name on the top right of the the Unbounce app.


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