At Unbounce, we do our best to make sure that as many people as possible are getting the best possible user experience available on as many browsers as possible.
To to ensure the best user experience we recommend using the most up to date version of one of the following browsers:
Building/Editing Content in the Unbounce App:
Viewing Live Pages, Pop-Ups, and Sticky Bars:
Unbounce reserves the right to change supported browsers based on the overall browser usage of all customers. To be safe, we recommend you always use the most up to date version available.
In order to provide the most up to date and current functionality available we will, at times, need to stop supporting older versions of common browsers.
We have implemented guidelines to help determine which browsers we can and cannot fully support. There is a distinction between browsers we support when using the Unbounce App/Page Builder and when viewing live pages. These include the following:
Unbounce In-App and Page Builder Browser Support:
- Evergreen Browsers ("evergreen" means any browser that auto-updates i.e. Chrome, Firefox): Any versions that are less than 6 months old will be fully supported.
- Non-evergreen Browsers: The current most up to date version as well as the previously released version will be fully supported by Unbounce.
For both evergreen and non-evergreen browsers, if overall usage of a version by our customers is consistently over 1% of total usage, we will continue to support that version of a browser.
Note that we do not support Internet Explorer (IE) or any mobile browser with the Unbounce application. The Unbounce Builder also doesn't work in Safari when Private Browsing mode is turned on.
Live Page Browser Support:
Browser support for live pages is less restrictive. Unbounce will fully support any version of a browser that makes up 2% or more of the total traffic to all Unbounce pages. There is no time cut-off for this.
For example, if 2.5% of all visits to Unbounce pages come from an older version of Chrome we will still support it until that number drops to below 2%.
What does "Fully Supported" mean?
Basically, this means that all product features should function fully and correctly. If something is glitchy and you're using a fully supported browser, get in touch with our delightful Support team so they can investigate and address your issue!
When a specific browser version is not mentioned for a fully supported browser, it is implied that the browser's current version and most recent previous version are fully supported.
What does "Unsupported" mean?
It means that while you can use these browsers at your own discretion, we can't guarantee that all product features will function fully and/or correctly, and you may run into issues that even the Unbounce Support team superheroes can't fix due to browser limitations. In this instance, we recommend that you switch to one of the fully supported browsers listed above.
If you have any questions or concerns, please don’t hesitate to reach out to our wonderful Support team!